The dry texture and white color you’re seeing on the carrots is most commonly the result of dehydration. While they’re being transported from our facility to the store, the carrots should be kept between 34 and 36 degrees Fahrenheit. We insert a small amount of water in the package to keep our carrots hydrated, but if there is a break in the cold chain and the product gets too warm, the carrots will use their moisture supply too quickly and become dehydrated which causes whitening.
If the carrots are simply dehydrated, then soaking them in ice water for 15-20 minutes may help restore their vibrant color and smooth texture. Dehydration can also cause the carrots to develop a protective outer layer which looks very similar to the whitening which already occurs from dehydration—if this is the case, unfortunately soaking will not improve the appearance of the carrots. Thankfully, this is a cosmetic issue and the carrots are still safe to consume.